IT Asset Rationalization


Summary

Given the current global economic climate, many IT organizations (CIOS and CFOs) are looking at optimizing their IT asset portfolio. Distributed computing has led to unchecked proliferation of under-utilized servers and multiple systems often reside in different places and have different interfaces. Also due to lack of standardization in Enterprise Architecture disciplines, applications installed on separate servers as each application requires different server hardware configurations. This article discusses some approaches to how to achieve IT Operational Excellence through IT Asset Rationalization, both for Infrastructure and Applications. Read more






Data Rich, Information Poor - Focus on right metrics


Summary

This talks of some best practices for developing business metrics and the importance of having the right thought process around choosing the metrics to really measure performance of a project, business unit, or organization, as aligned to the company’s business strategy. Read More






A Bifocal Strategy for Data Quality


Summary

This article details a bifocal Data Quality strategy (short-term and long-term) to ensure that EPM (Enterprise Performance Management) projects achieve their business objectives. Read More






Need for Six Sigma in the Age of Information Technology


Summary

This talks of the need of having good Information Technology processes specially as IT becomes more involved as a business value driver in different industries. It compares a methodologies like capability maturity model (CMM), team software process (TSP), agile methods like extreme programming and SCRUM, etc. It suggests that depending on the scope of the effort of the software development and/or system integration there is a need to follow certain processes to deliver the right value. In order for IT organizations to be part of the true strategic planning for business growth, they will need to adopt concepts like business initiative evaluation, prioritization, IT resource supply-and-demand balancing processes, etc. whether they use ITIL, COBIT, Six Sigma or any version of these frameworks that are relevant to their environment. Read More






Using Six Sigma methodologies to improve CRM systems


Summary

This talks of how Six Sigma can be used to improve CRM systems and call center operations. Read More

 
     
 
     
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